• All places on the Concert Travel bus service must be paid for in advance.
• We cannot issue refunds within 72 hours of the scheduled departure time for an event.
• Concert Travel bus services are subject to a minimum of 10 passengers – if this number is not met, the service may not go ahead.
• Payment options include: Laser card, Credit card, American Express, Cheque, Postal Order, Cash.
• All reasonable efforts will be made to ensure all passengers get back to the bus after a Concert Travel event. To this end, please ensure we have a correct mobile contact number for you and for as many members of your group as possible. Please ensure your phone is switched on after the event.
• Alcohol is not permitted on board. Smoking is not permitted on board.
• Unruly behaviour, violence or intimidation towards staff or other passengers will not be tolerated.
• Please be aware that our vehicles are fitted with CCTV systems.
• If you have any queries or complaints, please call 061 384422 or 087 2508108.

TERMS OF HIRE

The following conditions apply to all coach transportation contracts with Kelly Travel.

Booking Confirmation & Ticket Information

Written confirmation by the company will be sent for every booking made with Concert Travel. You must present this confirmation upon boarding for both outward and return journeys. Passengers without said confirmation cannot be guaranteed travel.

Your Ticket

Your ticket is a record of our agreement to carry you or to arrange for your carriage.
Your ticket is non-transferable and may only be used for whom it has been bought.

Carriage of children and young person’s:

We will not be obliged to carry any child less than 14 years old unless that child is accompanied by a responsible person aged 16 or over.

Payment

Payment must be made prior to travelling on any vehicles supplied by the company.

Concessionary Travel Scheme

Concert Travel service is not part of a Free Travel Scheme; we do not accept the Department of Social and Family Affairs Free Travel Pass.

Refunds for cancellation of service

If the coach you were booked to travel on, is cancelled or there are insufficient seats available and as a consequence you reasonably decide not to travel, you may claim a refund if you return the ticket to the office.

Time Limit

Where travel is cancelled over 72 hours before time of travel, a refund will be made subject to an administration fee of €5.00 per ticket.
There is no refund for ‘no show’, lost or stolen tickets
No refunds will be made on partially used tickets under any circumstances

Cancellation by the customer

We cannot issue refunds within 72 hours of the scheduled departure time for an event. Every reasonable effort to locate lost passengers will be made, however we will not be held responsible for any customer missing departure times after the concert or event is over.

Cancellation by the Company

In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions), the company may cancel the service by returning all money paid by the ticket holders without further or other liability.

Breakdown and Delays

The company gives its advice on journey time in good faith. However, as a result of a breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the ticket holder as a result.

Complaints

In the event of complaint about the company’s services, the customer should endeavour to seek a solution by seeking assistance from the driver or from the company.  If this avenue has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the service.

Refreshments and Alcohol Drinks

Food and drink may not be consumed on any vehicle without prior written consent from the company.

Passenger Property

All vehicles used by the company are subject to restrictions on carrying luggage for statutory safety reasons. The ticket holder accepts that the driver shall be the sole judge as to whether and to what extent passengers’ property is carried. Large, bulky items may not be able to be carried, and the hirer should take all steps to notify the company in advance of such requirements. The company accepts any personal property of the hirer and passengers on the understanding that it will take reasonable steps to avoid loss or damage. The ticket holder should notify the company or the driver if items of exceptional value are to be carried on the vehicle. It is the ticket holder’s responsibility to minimise risk of loss when property is left unattended.

Permitted Luggage

Each passenger is allowed two medium sized suitcases or rucksacks (no more than 20kgs per item). In addition one small item of hand luggage, capable of fitting in an overhead luggage rack or under the seat is permitted. All luggage must be labelled and is carried at owners’ risk. Medications, money, travel/identify documents and other valuable items must not be carried in luggage but should be carried on the person at all times. We may agree to carry, subject to available accommodation, additional luggage, provide that they are packed in a suitable protective packaging. If we agree to carry any particular luggage on any journey this does not mean that we have agreed to carry that luggage on any subsequent journey you make. Fragile items such as electrical goods, portable televisions and radio will only be carried if they are of reasonable size and securely packaged.

Prohibited Luggage

The Company is not obliged to carry any of the following items of luggage and passengers may not bring them onto the coach – any weapons, drugs or solvents (other than medications), live or dead animals, fish or insects.

Our liability for loss or damage to luggage

The Company does not accept liability for loss or damage to the passenger’s luggage or to any possessions of the passenger (however caused).

Lost Luggage – Our liability for lost luggage:

If we are notified that you have left behind or lost any of your luggage on a coach or at a station we shall take reasonable care of that luggage when it is located. If you have not collected your lost luggage within 1 month of our receiving or finding it, we may dispose of your luggage in any manner we wish. We shall be entitled to open and examine any left luggage or lost luggage. If there any items which we consider are dangerous or perishable, or otherwise unsuitable for storage, we shall be entitled to dispose of those perishable items within 48 hours of our receiving or finding such items. If you find any property of any other person on any coach or at any station, you must hand it over to us immediately. If you find any property on any coach you shall hand it over to the driver where possible.

Conduct of Passengers

The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety.  You will be held responsible for any damage caused to the vehicle by you or any person you may have reserved a seat for. Where the service is to a sporting or music event, the passenger should be aware of the legal requirements relating to alcohol and the conditions of entry to sporting events / public places.

Agency Arrangements

Where the company sub-contracts vehicles from other operators at the request of the hirer and where the company arranges ancillary facilities such as meals, accommodation, ferries, entrance fees, admission tickets or any other services provided by another supplier, it does so as agent for and on behalf of the hirer. Any terms and conditions imposed by such other suppliers through the company shall, insofar as they are supplied to the hirer, be binding on the hirer as if he/she has directly contracted such services and the hirer shall indemnify the company against any loss, claim, damage or award in respect of a breach of supplier’s terms and conditions brought about by the hirer’s actions.

General Terms & Conditions:

Legal identity

This service is brought to you by Kelly Travel, a company registered in Ireland (Registered  Business Number 115058, international Road Passenger  Licence 3171), whose registered office is at Kilduff, Pallasgreen, Co. Limerick.

Disclaimer

This information published on KellyTravel.ie is provided as a convenience to visitors and should be used for information purposes only and is subject to change without notice. While Kelly Travel uses all reasonable efforts to ensure that the information contained on its website is current, accurate and complete at the date of publication, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. Kelly Travel can therefore not be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website.

Availability of website

We will try to keep kellytravel.ie available but cannot guarantee that this website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet-connected device.

Website modifications

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of our website or the content or services available through it (although we will honour any existing reservations or provide a refund in the event of unavoidable cancellations). Unless explicitly stated otherwise, any new feature, content, products and services offered shall be subject to these terms and conditions.

Links to other websites

Website links from kellytravel.ie exist for convenience and information and kellytravel.ie makes no representations regarding, or accepts any responsibility or liability for the products, services or information (or any reliance on it) contained on any such site. The existence of a link to another website does not imply or express endorsement of its provider, product or services by kellytravel.ie.